Weightloss Refund Policy | Legals

This document is available in other languages for convenience only. This English version applies in case of any differences.

Last update: 01 August 2024

Ornament Health AG (“we” or “us”) runs the Ornament Weight Loss websites and offers related services and features through its mobile application called “Ornament: Health Monitoring” (the “App”).

Subscription Refund Policy

When you buy subscriptions from the Ornament Weight Loss websites, your payments are generally non-refundable. However, you can get a refund in two situations: if certain conditions are met (money-back guarantee) or if local laws provide a cooling-off period.

Money-Back Guarantee Rules

Note: You can get only once a refund and only for your initial payment under the Money-Back Guarantee. This guarantee does not apply to any other situations.

You may qualify for a refund if you met all of these conditions:

You bought your subscription plan (including paid trial) from the Ornament Weight Loss websites;
You were offered a money-back guarantee during checkout;
You need to contact us within 14 days of your initial purchase.
Depending on your subscription type, you must have completed your weight loss program at least 7 consecutive days within the first 14 days after you make your initial purchase.
You must be able to show that you are following your program by providing screenshots from your Weight Tracker and Fat Burning panel in the App.

Once you submit your request, we will typically review it within 5 business days (Monday to Friday). In most cases, the review takes about 48 hours. We will notify you via email or another method whether your refund has been approved.

Cooling-Off Period (Right of withdrawal)

If you are within the cooling-off period, you can cancel your subscription and request a refund directly from your account or by contacting our Support Team for assistance.

Note: Refunds can typically be only requested during the subscription period. If your subscription has expired prior to your refund request, we will not be able to process a refund. For example, if your subscription is less than a 8-day period, you may use your right of withdrawal before your first 7-day period ends.

If you reside in California (USA) or Connecticut (USA) and cancel your subscription at any time before midnight on the 3rd business day following the initial purchase date, we will refund your payment.

If you are a consumer based in the European Economic Area (EEA) or Switzerland, you have a legal right to withdraw your purchase within the first 14 days after the day of your initial purchase (the day you enter into the contract for purchased services).

EEA Countries List: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

When Does the Cooling-Off Period Start?

No trial subscriptions: it starts the day after you make your initial purchase.
Paid trial subscriptions: it starts the day after you buy the paid trial.

How To Contact Support Team

By email: support@ornament.health
In the App: Go to More -> Ask Support Team.

General Refund Rules

In most cases, payments for Ornament purchases are non-refundable, including:

Renewable Charges (such as subscription renewals);
One-time purchases (including in-app items, e-books, workbooks, pdf files, etc.).

There is no cooling-off period for non-refundable goods or services.

Important Note on Disputes. If you file a dispute or chargeback during your cooling-off period, we might not be able to process your refund until the dispute is resolved.

About this policy

This policy is a part of our Terms of Use. In all aspects not addressed by this Ornament Weightloss Refund Policy, the relationship between you and Ornament is governed by the Terms of Use.

This policy is not applicable to any other purchases associated with Ornament made outside of the Ornament Weight Loss websites.

Any translation from the English version is provided for your convenience only. In the event of any difference in meaning, version, or interpretation between the English language version of this Ornament Weightloss Refund Policy available at https://ornament.health/legals/wl-refund-policy and any translation, the English language version will prevail.

About Us

All sales are managed by: Ornament Health LTD, located at Flat/Office No. 203, Highpoint Residence, 1 Melountas & Evagora Pallikaridi, 4000, Mesa Geitonia, Limassol, Cyprus, registered number: HE 427824, VAT number: 10427824T