This document is available in other languages for convenience only. This English version applies in case of any differences.
What is Ornament needed for?
Ornament means continuous monitoring for your health. It stores the results of tests you've had done, analyzes information, displays how your body's systems are doing, and gives recommendations for further steps. Ornament does not cure you — it helps you to not get sick.
What does Ornament know how to do?
Ornament processes and stores lab test results and dynamically tracks any changes that apply to you. You can send the results of laboratory tests to us for digitization or enter the data manually. After either method, the information then appears in the app. Ornament currently has information on more than 5000 biomarkers, and we constantly add more. Based on the results of your analyses, Ornament points out what systems or biomarkers need more of your attention.
What advantages does the Ornament subscription have?
- Forms can be digitized without any restrictions
- Reports can be exported in PDF format
- Access to a library of biomarkers with detailed descriptions and reference values
- Access to a library of various diseases
- Dynamic tracking of changes in health
- A "Pregnancy" mode for expectant mothers
- Access to articles on health and leading a healthy lifestyle
Can Ornament replace my doctor?
Under no circumstances can Ornament ever replace a medical consultant or exam. It is important to regularly visit a physician and specialists, even if nothing is bothering you. Ornament helps you monitor your health, notices early deviations in indicators, and track the dynamics of your health. This is to keep you healthy for as long as possible, but Ornament is not a doctor.
Support chat guidelines
Our support team is happy to help with your subscription, payments and refunds, your account, or anything that isn’t working right in the app.
Please keep health info out of the chat
To protect your privacy, please don’t send test results or lab reports (PDFs or photos), screenshots or photos showing your results, or details such as values, diagnoses, symptoms, medications, or treatments. The support chat is not designed for health information, so we don’t collect it here.
We only ask for what we need to sort out account and app questions, and we keep it that way on purpose.
Questions about your results?
If a result didn’t upload, a value looks wrong, or you can’t find a test, just use our support@ornament.health. It’s built for questions that involve your health info, so you can share the details there.
What’s fine to share in the chat
- The email address on your account
- Your device and app version
- A description of the problem, without health-related details
- Screenshots of the app, as long as they don’t show any results, or other health information (please crop or hide them first)
Sent something by mistake?
No worries. If health information is sent in the chat by mistake, we will delete it from the conversation and point you to our support@ornament.health. Copies may remain in our systems for a short time before they are fully removed. We’ll never ask you to send health info in the chat.
Subscription, payments or refunds?
Use this chat or help@ornament.health.
Privacy requests
For requests about your personal data, or to ask a question about how we handle it, contact us at dpo@ornament.health. Please use this address for privacy matters only.
Want to know more about how we handle your data? Check out our Privacy Policy.
Where can I find out more about Ornament?
You can get to know us better by visiting our website or following us on Facebook or Instagram.